Refund policy

If you are not satisfied with the product

We aim to provide a seamless shopping experience for our customers. Below is our detailed return and refund policy:

General Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return or exchange.

To qualify for a return or exchange:

  • The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
  • Proof of purchase is required.

To start a return or exchange, you can contact us via:

Approved returns or exchanges should be sent to:
28 Wetland Way, Whittlesey, PE7 1FQ, United Kingdom.

If your request is accepted, we will provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted.

Once your return request is approved, you must ship the item back to us within 14 days. If we do not receive the return within this timeframe, the return will be cancelled.

For any questions, reach out via email or live chat.

Damages and Issues

Inspect your order upon delivery and contact us within 3 days if:

  • The item is defective or damaged.
  • You received the wrong product.

For faulty or incorrect items, you are entitled to a free return, a full refund, or an exchange. The item must be returned in its original packaging with all components intact. Contact us via email or live chat to report the issue and arrange a resolution.

Exchanges

When returning an item, you may request an exchange for a different item. If approved, the replacement will be sent once the returned item is received and inspected. The 30-day return period applies to all exchanges.

Order Cancellations

You can cancel your order if it has not yet been dispatched. To cancel, contact us via email or live chat.

  • If the order hasn’t been dispatched, a full refund will be processed immediately.
  • Note: A non-refundable processing fee of 5% + $0.25 will be deducted for all cancellations unless the item is faulty.

If the order has already been dispatched, you’ll need to wait until it arrives and then request a return.

Non-Refundable Processing Fee

For returns (refunds only) and order cancellations, a processing fee of 5% + $0.25 may be deducted from your refund to cover payment processing costs.

This fee does not apply to:

  • Exchanges
  • Returns for faulty or damaged items

Important:

  • If a returned item was originally in good condition but arrives damaged due to improper packaging, or if the item has been used despite being claimed as unused, we reserve the right to charge an additional fee or deny the refund entirely.
Lost Orders

If your order is lost in transit:

  • Contact us with the necessary details to confirm non-delivery.
  • A full refund will be issued.

If the courier marks the package as delivered but you did not receive it, you must file a claim directly with the delivery service.

European Union 14-Day Cooling-Off Period

For items shipped to the EU, you have the right to cancel or return your order within 14 days of receipt for any reason.

  • The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
International Returns

For returns from outside the USA due to personal preference or unmet expectations:

  • Customers are responsible for the return shipping costs.
  • Return labels are not provided.
Late Delivery Refunds

If your order arrives later than the estimated delivery date, you can request a 5% refund of your purchase:

  • Refund options: Original payment method or a gift card.
  • To request, contact us within7 days of receiving your order via email or live chat.
Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

  • Refunds will be processed to your original payment method within 10 business days.

If you haven’t received your refund within 15 business days of approval, contact us via email or live chat.

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